Your Guarantee
Every product we feature comes with a 12 month replacement guarantee for faulty workmanship. ~~~ As well as. ~~~ Wear and tear. ~~~
And. ~~~ You also have to love it. ~~~ Or send it back. ~~~ Returns are at our expense. ~~~ And we refund your full purchase price, including postage and handling. ~~~ We've had two products returned since 1994, so this is not a big issue with us.
Made In Rural Australia
Our products are made with love and care in rural Australia by men and women who have a disability. ~~~ They put their heart and soul into everything they do. ~~~ And it shows.
Our Guarantee And Refund Policy
Our Guarantee ~~~ Every product you buy from us comes with an unequivocal guarantee against: ~~~ Faulty workmanship: 12 months replacement ~~~ Wear and tear: 12 months replacement ~~~ And. ~~~ You must love it, or send it back. ~~~ No questions asked. ~~~ Refund Policy ~~~ Our refund policy is simple. ~~~ We're online shoppers too. And we know how we'd like to be treated. ~~~ We send you an Australia Post bag with our postage free address label and a receipted delivery sticker so we can track the parcel on its way back to us. ~~~ You put your product in the bag and post it back to us at any post office without paying for the parcel. ~~~ Your refund is a complete refund. ~~~ Including your postage and handling charge on your original order. ~~~ You're never out of pocket if you don't want or don't like what you received. ~~~ Refunds are not an issue with us. We've only been asked to do two refunds since 1994.
Postage And Handling
We live and work from our remote property in rural Australia, where our post office is a 120km round trip. ~~~ And we make every effort to despatch via Australia Post within 72 business hours of receiving your order. ~~~ But sometimes unforeseen events can delay a posting. ~~~ We can guarantee that your parcel will be posted no later than one week from us receiving your order. ~~~ All parcels are tracked. ~~~~ Delivery within Australia takes from 2 to 8 days to arrive, depending on your location. ~~~~ Delivery outside Australia takes 21+ days, depending on destination and Customs clearance in each country. ~~~~ Postage and handling within Australia is a flat rate PER PARCEL Australia wide, regardless of how many items you put in your parcel. ~~~ Our current postage and handling per parcel is a flat $16.50 regardless of where you're located within Australia. ~~~~ Postage and handling outside Australia varies from country to country and is based on the number of items in each parcel. ~~~ Break points are 1-3 items; ~~~ 4-6 items; ~~~ 7-9 items. ~~~ 10 items is the maximum per international parcel. ~~~ Prices are based on Australia Post's current international charges for each country. ~~~ You are able to view your postage (shipping) charge before you commit to processing your order. ~~~~ As your parcel must be signed for, and if it's more convenient, please use your business/work address. ~~~ You can enter this as your shipping address on the Checkout form. ~~~~ Australia Post offers a free service called Parcel Locker for those of you who can't have deliveries at your office. ~~~ Contact your post office for more information. ~~~ It's a great service.
Pricing Policy
All prices in our online store are in Australian dollars (AUD). ~~~ And for our many international customers, we debit your credit card in Australian dollars. ~~~ In addition to the invoice you receive when you place your order online, I issue my own inhouse Tax Invoices that are included with every parcel. ~~~ For Australian customers, my Tax Invoices are compliant with the ATO and their requirements for the GST.
Company Contact Details
Interface Pty Ltd ~~~ ABN 13 001 982 261 ~~~ Our mailing address is: Post Office Box 83 Omeo Victoria 3898 ~~~ Our rural property, where we live and work: Is in the high country of the Victorian Alps ~~~ Tel: 03 51 59 16 91 ~~~ We have no mobile reception at our rural property. ~~~ Email: interfaceaustralia@bigpond.com ~~~ Website: www.interfaceaustralia.com ~~~ Directors & Company Owners: Carol Jones and Victor Pleshev. ~~~ Interface Pty Ltd was incorporated as a company in NSW in1980 by Victor Pleshev. ~~~ Our product range was launched in February 1994. ~~~ We've been online since February 2001, when the internet and email arrived in our rural village. ~~~ You're invited to contact either Carol or Victor at anytime. ~~~ About anything.
Your Security Guarantee While Using Your Credit Card On Our Shopping Cart
InterfaceAustralia Online Store uses two approved and accredited Third Party Gateway Systems to process your orders. ~~~ Westpac Banking Corporation ~~~ and ~~~ PayPal. ~~~ Your credit card details are never divulged to InterfaceAustralia Online Store because your details are entered into the gateway's secure server using the latest 128-bit SSL (secure sockets layer) encryption technology ~~~If you have any questions regarding this security, please contact me, Carol Jones, in rural Australia on 02 63 588 511. Or email me at: interfaceaustralia@bigpond.com. I'll be happy to address any concerns you may have. ~Carol❤
Don't Want To Order Online? Place Your Order By Telephone
Greetings! ~~~ Not everyone who visits an online store wants to place an order online. ~~~ If that's you, don't worry. ~~~ You can place your order by telephone. ~~~ Ring me, Carol Jones, in rural Australia, on 03 51 59 16 91 and I'll happily take your order by telephone. ~~~ See you then. ~Carol❤